FIX IT! Pulling Back The Curtain On Maintenance

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Stephen Daalling

Stephen Daalling is an active Maintenance Manager currently overseeing a 358-unit property — which means he isn't speaking from the sidelines. He is in the field every day, navigating the exact challenges he talks about. But over the years, Stephen has come to recognize that most maintenance problems aren't technical problems. They are people problems, communication problems, leadership problems, and mindset problems. That's where his focus lies. Through "Fix It!" Stephen helps maintenance professionals organize themselves, establish productive routines, prioritize when everything feels urgent, communicate more effectively, lead their teams with confidence, and hold people accountable — all while maintaining the right mindset when the inevitable chaos of property operations takes over. For those outside of maintenance — corporate teams, leadership, and anyone who wants to understand what really happens behind the scenes — Stephen pulls back the curtain and shows the reality of multifamily maintenance: the pressure, the decisions, the people, and the processes that keep communities running every single day.